@WorkproUK

Workpro case management software for #complaintshandling, #HR cases, #employeerelations, #FOI requests, investigations and enquiries. Developed by @CASLtdUK

 CAS Ltd., Edinburgh
workpro.com
Joined November 2013
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  • Followers244
99Media
Niki Maclean @SPSO_Ombudsman shares most common complaints handling issues and first four are all related to communication - at conference on public sector complaints this morning.
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Workpro retweeted
Workpro@WorkproUK9 Jun 2021
Are you looking to cut your complaint handling costs? Why it's better to focus on customer retention instead #complaintsmanagement #customerexperience bit.ly/3ze0bxy
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Today we published a new Systemic Framework that will enable the Ombudsman to examine and respond to issues and themes that arise in the sector. It sets out how it will look beyond individual disputes to identify key issues impacting residents. Read more: ow.ly/dAUv50E7426
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Replying to @WorkproUK
@WorkproUK just joined the FinTech Scotland community. Learn more about how they innovate around FCA complaints handling. fintechscotland.com/fca-comp…
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#Consumers, #Customers and #Complaints in Scotland: Protecting reputation, avoiding regulators and delivering excellence 22nd Apr 2021 With Ed Dodman @OmbudServices Also ftrg @lg01 @slcccomplaints @StevensonLaw @WhichUK @OmbudsmanTweets More info bit.ly/3sLT37G
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Revised Scheme takes effect today New powers in the Housing Ombudsman Scheme will help improve awareness, accessibility and speed of complaint resolution. Cases for referral to @RSHEngland have been broadened under a new agreement. Find out more: ow.ly/z0Wx50BetZN
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Yesterday we published a new Complaint Handling Code aimed at enabling landlords to resolve complaints raised by residents quickly and use leanings from complaints to drive improvements. Find out more here: ow.ly/GeUI50ArDiN
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Workpro retweeted
IOI@the_ioi28 Apr 2020
A new date has been set for 12th IOI World Conference theioi.org/ioi-news/current-…
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Based on the FAQ we receive from public bodies, we have produced a useful guide with advice on complaints handling during the Coronavirus crisis here tinyurl.com/SPSOCovid19Advic…
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Scotland needs you. A call to arms. We must mobilise now to find, equip, train and support everyone in the country who lacks access to digital services. scotlandis.com/blog/no-one-l… #ScotlandISresilient #ScotlandISethical #ScotlandISdigital

No One Left Behind Digital Scotland: COVID-19 Emergency - ScotlandIS

A call to arms. We must mobilise now to find, equip, train and support everyone in the country who lacks access to digital services.

scotlandis.com
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We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints. More information including an example of a response letter can be found here ow.ly/OjQJ50yhTYV #UKHousing
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Kevin Grix explains in more detail how the #RailOmbudsman will work in this article for @WhichUK "The new Rail Ombudsman has arrived" conversation.which.co.uk/tra…
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Kelly has just finished her CareerWise placement with @WorkproUK @CASLtdUK - read more about her experience and why employers are taking part: equatescotland.org.uk/closin…
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Rail ombudsman created to handle rising tide of complaints bbc.in/2NpIVg4
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Consultation launched on our draft Caseworker Competency Framework to support the development of the casework profession across all our members. Let us know your thoughts by 29 June: ombudsmanassociation.org/ma/…
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Government & @PHSOmbudsman must improve handling of NHS #complaints - report & recommendations from @CommonsPACAC parliament.uk/business/commi… via @UKParliament
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The power of a good apology cannot be overstated. SPSO apology guidance available here: valuingcomplaints.org.uk/han… … #fcdoc18 xitter.cf/AlexLStirling/status/9…
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About to start #ENO2018 having Ombudsoffices from all across Europe here in Brussels @EUombudsman
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Excellent piece from @Amanda_CXfromCA this morning, tackling how anyone in a new customer experience role can have an impact in their first 90 days: mycustomer.com/experience/en… #custexp #CX
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We're thrilled that @WorkproUK are joining us as exhibitors at #HRScot18 - find out more about them here: bit.ly/2HuSbgO
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