Momentum really seems to be building in Scotland and northern England but complete silence from Essex County Council!
@Moukdade67 @TheColchTimes @Richard19413 @TheSquareBag
We now have a once-in-generation opportunity to bring our region's bus network back into public control🚍🚏
Please support @SPTcorporate's bus franchising plans to help make it happen!
Complete the consultation by Thurs 29 May, 5pm 👇
📝betterbuses.uk/strathclyde
ALT Complete SPT's Consultation by Thurs 29 May 2025, 5pm
Buses should be much higher but it is still a large majority!
@TheColchTimes @Moukdade67 @Richard19413 @TheSquareBag
weownit.org.uk/public-owners…
Just your regular reminder that the vast majority of us want public ownership of our key utilities.
Share if you agree 👍🏾
ALT Infographic showing the responses to the question "Do you think the following should be nationalised and run in the public sector, or privatised and run by private companies?" Headline: Public ownership is popular Water - 82% Energy - 71% Buses - 66% NHS - 87% Rail - 76% Royal Mail - 75% Polling by YouGov, June 2024
@FirstBusnews So, at last, you have finally removed the link on the First Essex website to the X account that you have taken down. What took you so long?
But your app STILL has a link to “your region’s Twitter account” despite it no longer existing!
REPEATEDLY REPORTED! 1/2
@FirstBusnews The First Group website firstgroupplc.com/contact-us… STILL lists multiple X sites for First Bus regions when you are leaving X.
REPEATEDLY REPORTED!
Why are you so useless at everything? 2/2
So, you take down X giving no reason and instead offer customers ….
“Service” via your website that fails to provide information on your delays and cancellations 🤣
“Service” via your app “live chat” where so-called “customer service agents” are frequently “unavailable” 🤣 1/2
@FirstBusnews The First Essex website STILL has a link to this …. teapawt.net/FirstEssex.... which says “This account doesn’t exist”.
Your app STILL has a link to the same despite you taking down your First Essex X account.
REPEATDELY REPORTED! 1/2
@FirstBusnews The First Group website firstgroupplc.com/contact-us… STILL lists multiple X sites for First Bus regions when you are leaving X.
REPEATDELY REPORTED!
Why are you so useless at everything? 2/2
@FirstBusnews The First Essex website STILL has a link to this …. teapawt.net/FirstEssex.... which says “This account doesn’t exist”.
Your app STILL has a link to the same despite you taking down your First Essex X account.
PREVIOUSLY REPORTED! 1/2
@FirstBusnews The First Group website firstgroupplc.com/contact-us… lists multiple X sites for First Bus regions when you are leaving X.
PREVIOUSLY REPORTED!
Why are you so useless at everything? 2/2
@FirstBusnews Why does the First Essex website have a link to this? …. teapawt.net/FirstEssex .... which says “This account doesn’t exist”.
Why does your app have a link to the same when you have taken down your First Essex X account? 1/2
@FirstBusnews Why does the First Group website firstgroupplc.com/contact-us… list multiple X sites for First Bus regions when you are leaving X?
Why are you so useless at everything? 2/2
@FirstBusnews Why have you taken the decision to cancel your social media presence when every other bus company and train company has this?
Surely, your 1000s of customers are entitled to receive an explanation?
If not, we will inevitably draw our own conclusions. 1/3
@FirstBusnews To me, it seems that instead of focusing on resolving your multiple issues, many of which are repeatedly brought to your attention by customers, you have decided to >>> 2/3
@FirstBusnews .... avoid any scrutiny and accountability and shut down the easiest channel of communication for customers to receive service updates, ask questions, raise queries and submit complaints.
Please explain why.
@FirstEssex Why have you taken the decision to cancel your social media presence when every other bus company and train company has this?
Surely, your 1000s of customers are entitled to receive an explanation?
If not, we will inevitably draw our own conclusions. 1/3
@FirstEssex To me, it seems that instead of focusing on resolving your multiple issues, many of which are repeatedly brought to your attention by customers, you have decided to >>> 2/3
@FirstEssex .... avoid any scrutiny and accountability and shut down the easiest channel of communication for customers to receive service updates, ask questions, raise queries and submit complaints.
Please explain why.
@FirstEssex 21 service 15 MINUTES LATE yesterday and now today’s shitshow from your disgraceful company ….
300 Pipps Hill to Basildon bus station
9:04 service …. 15 MINUTES LATE
9:23 service …. 10 MINUTES LATE
Return from Basildon bus station
13:00 service …. CANCELLED 1/2
And @FirstEssex have the nerve to write this gaslighting bullshit …. "Starting today, 20th April, we’re improving services to make travel more reliable and connect you to where you need to be."
Is a continuation of DELAYS AND CANCELLATIONS, your idea of “improving services”?
@FirstEssex @Moukdade67 @TheColchTimes
Check out the latest ridiculous gimmick over at facebook.com/FirstEssex
I wonder when @FirstEssex will get their priorities right and give customers the reliable, punctual, clean and safe bus services that they expect and deserve?
@FirstEssex @Moukdade67 @TheColchTimes
I am guessing that supporting the “mud race” has been inspired by the colour of @FirstEssex buses. You know, the buses that they claim are cleaned every day 🤣🤣
"Stuck in the mud" may also join the long list of “operational issues” 🤣🤣
21 Benfleet station to Canvey Island Morrisons timetabled at 8:52 but arrived at 9:07 …. 15 MINUTES LATE!!!
What was it you promised? …. "Starting today, 20th April, we’re improving services to make travel more reliable and connect you to where you need to be."
UTTER CRAP!!!
@FirstEssex So, tomorrow is the big day of service/timetable changes when we are promised (as usual) “better services” and “improved reliability and punctuality”.
Oh, hang, on haven’t we heard all that before? 1/2
@FirstEssex Following my repeated efforts to obtain service performance figures for @FirstEssex, I have been told by @FirstBusnews …. “We do not provide our stats and figures as we are a private company and do not have to disclose this.” 1/6
Essex train companies transparently publish their performance figures on a regular basis on their websites. The train company Avanti West Coast also transparently publish their performance figures on a regular basis on their website. 5/6
Avanti West Coast is a private company that is majority owned by First Group, of which First Bus is part.
What was the @FirstBusnews excuse?
“We do not provide our stats and figures as we are a private company and do not have to disclose this” 🤣🤣6/6