We're working through requests as fast as we can. If you need immediate assistance send a note to laura at embed dot ly and she can look into your ticket status.

Send a note over to laura at embed dot ly and she can check what's going on

This account is unmonitored so replies are sporadic. Our form had some issues so if you've heard nothing I'm thinking it didn't make it into the queue. Can you send the details along again to support at embed.ly TY!

We replied back on Friday to the ticket- As mentioned, this process takes 2-3 weeks when things are running smoothly. We have a huge volume of tickets and are working through as quickly as we can. Thanks for your patience.

We work through provider requests as quickly as we can. We've found your ticket and will respond when possible. FYI the current provider turnaround time is btwn 2-3 weeks. TY!

Yes- our developer responded to the original ticket with some questions on Sept 8th but never heard back from you. I just found the ticket you submitted a few min ago- we will review and respond to that directly!

We didn't have any ticket from that address- can you submit it again? TY!

Nothing is in our system when we search your name. What is the email address associated with the account?

What email address is it coming from?

Thanks for reaching out! Were you able to submit the form or did it fail? Any chance you were able to get a ticket number? Please email laura at embed dot ly and she can help!

hmm that stinks and not what we're going for. try sending to laura at embed dot ly

We'll find the ticket and be in touch through that!

Hmm we will take a look and see what's going on with your ticket! Do you have a ticket number?

Send a note on over to laura@ embed dot ly and she can assist!

Unfortunately we aren't able to support Instagram anymore, wish we could!

Yes! Send a note over to [email protected] and we can help answer questions.

All looks good on our end! Can you send a note over to [email protected] with the links that are giving you a tough time?

Everything should be up and running now- our website and internal dashboard were the final pieces to getting back up.

Embedly's API had issues starting early Friday morning. Service has resumed and embeds should be working as usual now. If you're having trouble send a note to [email protected] with links/specifics and we'll help you out there.

The dashboard and site should be back up and fully running now. We first needed to restore API service before tackling these two pieces. Thanks for hanging in there with us.