@jcrew_help

Questions? Comments? Something you need? Just ask (in 280 characters or less)!

jcrew.com/
Joined July 2013
  • Tweets30.2K
  • Following4.9K
  • Followers6.9K
9Media
Replying to @ravenelkira
Glad to see what we can do - mind shooting us a DM with your order number, email, and updated shipping address? xitter.cf/messages/compose?recip…

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We've responded to your DM.
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Cookies? Eaten. Presents? Unwrapped. We’re back in the office now, and ready to help!
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Our offices are closed today for the holiday – we’ll return at 7am ET on December 26th. Happy everything you celebrate!
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Hi everyone - we're working as quickly as possible to resolve any glitches from the overwhelming response to our Black Friday sale which will extend through tomorrow. Thank you for your patience!
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Replying to @cacleblanc
Hi there - all set - the order has been cancelled! Let us know if we can help with anything else.
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Replying to @DarleneBarnes
We've reached out to our team to have the 8H pair cancelled - we'll be back in touch once we know if this was successful or not!
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We're all set here - you'll receive a cancellation confirmation email soon and you're welcome to reorder the correct size anytime.
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J.Crew Help retweeted
Jacinta@jacintagiri15 Jun 2018
First time customer and just had the best phone service for an exchange with Matt from @jcrew @jcrew_help awesome work guys for your great service. New customer for life. 👍🏽
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Thanks to customer service at @jcrew_help, they have been super responsive and helpful on two occasions in the last few weeks!
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J.Crew Help retweeted
Brian@BrianisTuft20 Mar 2018
I want to nominate Brianna from @jcrew in Westport, CT. as Person of the Week™️ she found the jeans I must have in my size and sold them to me over the phone. She started this week off right for me.
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Reason 7678 why I love j crew - @jcrew_help having the best customer service and for being so kind! THANK YOU
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Replying to @jcrew_help
@jcrew_help Amazing customer service....unknown for many companies I’ve dealt with. Well done J Crew and thanks very much for making shopping pleasurable!
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J.Crew Help retweeted
JTM@muzzeltov30 Jan 2018
Because this doesn’t happen enough on @Twitter, I’d like to give a huge shout-out to @jcrew/@jcrew_help customer service! When someone stole my package they helped me re-order the items and were incredibly friendly and understanding. Thank you so much! – at Queens, NY
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Replying to @jcrew_help
@jcrew_help Awesome! Awesome! Awesome customer service. You've made this girl VERY happy. Keep u the exceptional service.
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J.Crew Help retweeted
Loay Hossny@LoayHossny23 Jan 2018
Replying to @jcrew_help
@jcrew_help Thank you for the best customer service ever :)
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Just received an exceptional, over the phone customer service experience from @jcrew! Day has been made.
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J.Crew Help retweeted
Barbara@barbaraelyse15 Jan 2018
Couldn't be happier with the customer service experience provided by @jcrew_help Thanks a million!!
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