
ALT Screenshot from the EML Cardholder portal with its message in red: 'We are currently experiencing an incident which is impacting some users being able to access the cardholder portal and some service functionality. Please be aware this also affects call centre staff accessing your account details. If you are affected, please be assured we are working hard to restore full service, we apologise for any inconvenience and thank you for your patience. Please note most cardholder functions like ATM and Spend should be unaffected.'

ALT Screenshot from On The Wight with this headline: Isle of Wight personal assistants left unpaid due to Direct Payments system outage (updated) Staff Writer·17, July 2025 Last updated:18, July 2025 Personal Assistants and carers on the Isle of Wight have been left without pay for over a week following a failure in the Direct Payments system used by Isle of Wight council. The system, which is run by Prepaid Financial Services Ltd and powered by EML, experienced a major outage on Monday 14th July. The impact is being felt by vulnerable residents and low-paid workers who rely on regular payments to deliver essential care. Read more here: https://onthewight.com/isle-of-wight-personal-assistants-left-unpaid-due-to-direct-payments-system-outage/































