Mike Conte

This is the short speech Gene Kranz NASA Flight Director delivered to the engineers and technicians of Mission Control that day came to be known as “the Kranz dictum”: “Spaceflight will never tolerate carelessness, incapacity, and neglect. Somewhere, somehow, we screwed up. It could have been in design, build, or test. Whatever it was, we should have caught it. We were too gung-ho about the schedule and we locked out all of the problems we saw each day in our work. Every element of the program was in trouble and so were we. The simulators were not working, Mission Control was behind in virtually every area, and the flight and test procedures changed daily. Nothing we did had any shelf life. Not one of us stood up and said, ‘Dammit, stop!’ I don’t know what Thompson’s committee will find as the cause, but I know what I find. We are the cause! We were not ready! We did not do our job. We were rolling the dice, hoping that things would come together by launch day, when in our hearts we knew it would take a miracle. We were pushing the schedule and betting that the Cape would slip before we did. From this day forward, Flight Control will be known by two words: ‘tough’ and ‘competent’. Tough means we are forever accountable for what we do or what we fail to do. We will never again compromise our responsibilities. Every time we walk into Mission Control we will know what we stand for. Competent means we will never take anything for granted. We will never be found short in our knowledge and in our skills. Mission Control will be perfect. When you leave this meeting today you will go to your office and the first thing you will do there is to write “tough and competent” on your blackboards. It will never be erased. Each day when you enter the room, these words will remind you of the price paid by Grissom, White, and Chaffee. These words are the price of admission to the ranks of Mission Control” The mindset Kranz delineated in this speech—tough and competent—came to dominate the thinking of NASA mission controllers during ensuing Apollo missions. It continues to do so to this day. The dual virtues of integrity and proficiency have broad applications for spaceflight, aviation in general, and just about every different type of profession there is. Gene Kranz has eked out a place among the great leaders of the world for his singular accountability and the hard line he took against incompetence and irresponsibility.