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Australia
Joined May 2011
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If you're authenticated - logged into your My Account or the app - you'll just need to tick the boxes of the notifications you wish to opt out of. (2/3)
We know many Aussies are feeling the pinch with cost-of-living pressures, and we've spent $90M over the last 3 years supporting vulnerable customers, and we'll spend $50M over the coming year to continue to provide support. (2/3)
We also have a range of support available, including our Power On Plan, as well as helping people access government grants and financial counsellors. You can learn more here: spr.ly/6018W1G1o (3/3)
Hi Olive, we've spent more than $90M to support vulnerable customers over the last three years, and we'll spend up to $50 million to continue to provide support over the coming year. (1/2)
Hi Nevin, we've spent more than $90M to support vulnerable customers over the last three years, and we'll spend up to $50M to continue to provide support over the coming year. (1/2)
Hi Glinda, we've spent more than $90M to support vulnerable customers over the last three years, and we'll spend up to $50M to continue to provide support over the coming year. (1/2)
Hi Stevie, we've spent more than $90M to support vulnerable customers over the last three years, and we'll spend up to $50 million to continue to provide support over the coming year. (1/2)
Thanks for reaching out. There's been no change to the availability of Centrepay as a payment method – any eligible customer can still set up a Centrepay arrangement on their active account with Origin. (1/2)
We're protecting the most vulnerable customers in our Power On hardship program by shielding them from these price changes, so they won’t be impacted. (3/4)
Public holiday hours: Our customer care teams are taking a break from Friday the 7th of April until Monday the 10th of April inclusive. You can find emergency and power outage info here: bit.ly/2ROhhjx
Wishing you all a happy Easter long weekend 🐰
Hi Robyn, we're really concerned to hear this and would love like to get this sorted for you. Could you send us through a DM with your account details and nature of the enquiry and we'll get the right person onto this for you. Thanks^KT.
Hi, we're sorry to hear that your account has been closed in error and would like to have that further investigated. So that we can further assist you can you please DM us the details along with your contact number. Thanks ^PK.
There are processes in place to prevent customers from receiving bills based on estimated reads when we become aware their property or meter has been damaged, but in the case of Ms Buckland, we made a mistake, and we're sorry. (1/2)
Over the past year, the cost of energy in the periods that solar is producing & exporting, is generally much lower and at times even negative. It’s this dynamic that means FIT rates and the grid cost of energy aren’t moving in the same way or at the same time (2/3)
the updated rate reflects these movements. You can learn more here: bit.ly/3uVkIq6 (3/3)
Hi, our 1 July price changes for ACT reflect the higher cost of producing and purchasing energy, driven by factors including power plant outages and a global spike in coal and gas costs. (1/2)
For all other customers, we're currently reviewing our prices, mindful of the current cost of living pressures being felt by many Australians, and will communicate these soon. (2/3)
We encourage anyone needing support with their bills to reach out to us via DM. You can also make sure you’re on the best plan for your household here: bit.ly/3MQhnj7 (3/3)