Commissioner, @helloDCWP. Tweets are my own. Retweets, follows, & likes ≠ endorsements.
New York, NY
Joined August 2012
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Big Tech shouldn’t get to rig policy debates with junk research.
Thanks to Mayor Mamdani, it won’t.
DCWP is launching a Research & Analytics division to expose corporate abuse, strengthen enforcement, and produce rigorous, independent research.
P.S. We’re hiring!
Samuel Levine retweeted
Customer service “doom loops” have real consequences for working people.
Share your experience with AI-powered chatbots and other automated customer service by December 18 at bit.ly/47BqgZY
Samuel Levine retweeted
It’s time to pass the Delivery Protection Act and make our streets safer!
If we are serious about protecting workers and delivering economic justice to all New Yorkers, we must confront the systems that are holding us back.
Samuel Levine retweeted
🎉 Congratulations to Audra, Steven, Rinu, Rashida and Pieter for their recognition at this month’s Customer Service Awards.
They exemplify the best of DCWP, elevating the standard for all city service.
We are so grateful to have them on our team!
Best in the business
Congratulations to DCWP’s Chief of Staff and Deputy Commissioner of External Affairs, Carlos Ortiz, for his inclusion on @CityAndStateNY's 40 under 40 list!
Samuel Levine retweeted
Tech should work for New Yorkers, not against them. The complaint portal we rolled out alongside @helloDCWP for NYC's NEW Click-to-Cancel rule represents a prime example of this belief put into action.
If you have a stubborn subscription, your first stop is nyc.gov/clicktocancel. We'll help guide you through the rest.
Samuel Levine retweeted
Bureaucracy cannot be the enemy of getting shit done. In that spirit, we’re introducing legislation, in partnership with @NYCMayor and @HelloDCWP, to cut red tape and empower the city to act faster against unconscionable business practices.
Samuel Levine retweeted
Cancelling a subscription shouldn't be this hard. If you can sign up with a click, you must be able to cancel with one.
Head to nyc.gov/click-to-cancel to file a complaint against any business that makes it hard to cancel a subscription.
Samuel Levine retweeted
Fine print shouldn't be a free pass—and under the POWER Act, it won't be.
It's time to put power directly into New Yorkers' hands and create a robust private right of action. DCWP looks forward to working with Chair @HarveyforNY and @NYCCouncil to pass this legislation.
Samuel Levine retweeted
When New Yorkers get ripped off, they should have the power to fight back.
We’re introducing the POWER Act to give workers, tenants, consumers, small businesses and nonprofits a legal pathway to take on unfair and deceptive business practices.
A tenant shouldn’t have to watch a landlord wrongfully withhold their security deposit. A consumer shouldn’t have to accept predatory loan terms. And New Yorkers shouldn’t have to rely on government alone to hold powerful corporations accountable.
We’re putting power back where it belongs: in the hands of New Yorkers.
nytimes.com/2026/10/06/nyreg…
Samuel Levine retweeted
🎙️Tune into The @BrianLehrer show!
Commissioner Levine is discussing NYC's historic win with @LosDeliveristas against DoorDash.
Listen LIVE on @WNYC wnyc.org/live
Samuel Levine retweeted
At DCWP we are doing more than enforcing workers' rights.
We're standing with workers as they fight to expand them—from @amazonteamsters and the Delivery Protection Act, to @LosDeliveristas and historic deactivation protections.
Samuel Levine retweeted
The POWER Act would be a big for freelancers — including artists whose work is taken by platforms to train AI.
Independent workers increasingly face powerful companies on unequal terms. Giving workers the power to enforce their rights changes that equation.
NEW: @HarveyforNY is introducing a bill backed by @NYCMayor to give individuals a “private right of action,” or the right to file civil lawsuits against companies for unfair and abusive business practices, @danarubinstein reports:
nytimes.com/2026/10/06/nyreg… via @NYTimes
Samuel Levine retweeted
Read more on @nytimes at nytimes.com/2026/10/06/nyreg…