Multiple times a day, every single day, life is made noticeably harder by systems, processes, and tech that just don't work. I'm documenting that, publicly.

UK
Joined November 2025
Stuff's Broken retweeted
I’d like to expose the lack of technical expertise behind British online child safety policies, challenge Ofcom’s credibility, and explain why existing parental controls should be prioritised over compulsory identity verification. To anyone with expertise in online child safety, this is more word soup from another British MP. I’ve advised the British government on these matters, and I can say with confidence that despite their confident statements, politicians demonstrate a lack of basic technical knowledge. The same applies to Ofcom. After multiple meetings with Ofcom and the British Home Office about SMS fraud, I was told the Home Office would write to Ofcom asking it to stop misleading the public about SMS fraud because it was siding with mobile operators instead of the public. During my final meeting with Ofcom, I asked why it continued to repeat claims I’d already demonstrated were technically false, including through testing that involved every UK mobile network operator. My experience has left me convinced that Ofcom is causing more harm than good. The same problem is evident in the debate about online child safety. Smartphones already have excellent parental controls that millions of parents and schools use to block unsuitable apps, websites and services, restrict content and set time limits. Yet politicians and Ofcom continue to demand that tech companies redesign their services for children while pushing compulsory identity verification. They ignore existing parental controls that allow parents to protect their children without forcing everyone else to surrender their privacy and online anonymity. If child safety was really a top priority, why aren’t they teaching parents how to use these controls? Journalists should be asking politicians and regulators two simple questions. Why aren’t you educating parents about the parental controls already built into smartphones, which independent technical experts in child safety and mobile security consider highly effective? And why are you demanding that social media and other companies make their content safe for children while simultaneously arguing that children should be banned from those same services? You need to pick one. Making every adult service safe for every child is technically impossible. Preventing children from accessing unsuitable services is already possible through smartphone parental controls. Parents can decide what’s appropriate for their own children without forcing an entire country to surrender its privacy and online anonymity. The relentless push for compulsory identity verification, while ignoring existing parental controls, tells me that protecting children isn’t the real priority.
"We need to reopen the conversation of the Online Safety Act" Labour MP Jess Asato reacts to Sky News’ documentary The Com, which exposes harmful content across social and gaming platforms used by children
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great update @BBCSounds now when i choose a show to listen to, I'm taken first to an advert for a show I've already listened to 👍
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Stuff's Broken retweeted
Security redesigned our guest Wi-Fi. Visitors must now authenticate using a company-managed account. I asked how someone who doesn't work here gets a company account. "Their host provisions a temporary identity." Fine. Tuesday we had six investors visiting. I created six temporary accounts. By 9:30 AM, all six had received: Mandatory cybersecurity training. An employee handbook. A calendar invitation to the quarterly all-hands. An email asking them to set their professional development goals. Apparently HR's onboarding system automatically picks up new company identities. I told HR. They said temporary accounts should be excluded. I asked them to exclude them. "That requires a change request." One investor completed the cybersecurity training because he thought it was required to access Wi-Fi. He scored 60%. HR emailed his sponsor recommending additional training. At 5 PM, the accounts expired. This triggered our automated employee offboarding workflow. All six investors received exit surveys. One was asked to return his company laptop. Another received an email asking why he had decided to leave the organization. Our CEO called me furious. "Why are investors being treated like employees?" I explained that Security requires guests to be employees before they're allowed to be guests. He's meeting with Security tomorrow. The investors have already been invited to their exit interviews.
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getting intense feelings of validation from turning off "autocorrect" and immediately seeing a huge reduction in typos (and no, it's not just because i don't notice them now!!)
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Been helping a disabled relative with her pension as her provider never wrote to her Turns out they switched her to Paperless without her consent All comms - inc. legal declarations made to HMRC on her behalf - had been sent only to an online account that didn't exist Sigh
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Royal Mail was in back of van for 20 mins, did something on his handheld, then drove off I immediately got an email from eBay saying my parcel had been delivered eBay tracking shows delivered hours ago Courier tracking shows delivered at a different time Parcel not here :(
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Stuff's Broken retweeted
Currently arguing with a company over whether their blog post advertising a feature implies that their platform should include that feature. Their support emails are AI-generated, even after I asked for a human. The entire website is AI-generated. Their API docs tell me not to bother reading them, just paste their "integration prompt" into my AI. The founder posted an AI-generated article on Twitter talking about how AI runs the company. I'm growing increasingly confident that their AI made up a feature that does not exist and wrote dozens of articles advertising this feature in various countries that they do not support. When I asked their AI assistant to enable this feature on my account, it told me the feature doesn't exist. When I pointed it to the company blog post announcing the feature, it began responding in Chinese. This company received $6 million from Y Combinator.
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Thinking about how digitisation tends to softly disempower individuals Tax returns, parking, store receipts, whatever... If there's a dispute, you're reliant not just on the integrity and functionality of someone else's software, but also their willingness to disclose
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I'm unconvinced that @Meta using everyone's personal data for their own commercial interests satisfies the "legitimate interest" criterion in GDPR (despite that 2024 EDPB opinion) The purpose is unclear, users don't know what's happening with their data, & they don't expect it.
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I uninstalled a program from my W11 PC using the program's Uninstall button Windows says it's still installed & using storage & I can't uninstall because Windows can't find the uninstall file- because the files were deleted at uninstall Do I blame Microsoft or the publisher?
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Claimed on @DirectLine pet insurance 2 months ago. The website button for existing claims goes to the new claim screen. Most of the Contact Us buttons do nothing. Their WhatsApp bot says I'll hear within 2 days of claim (I didn't) then suddenly says it can no longer help me.
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Unpopular opinion: I really don't think it's that big a deal that the BBC Cyber Security Correspondent didn't know PHP existed It also wouldn't surprise me if he *did* know and made a throwaway statement to seem more relatable shrug
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What a way for @Barclays to tell their customers to find a new bank And I don't mean for ethical or ideological anti-AI reasons... This is just a clear promise to make customer service terrible. bbc.co.uk/news/articles/cm4g…
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So "the alignment problem" isn't an artificial superintelligence turning us into paperclips for its own obscure goals It just means we've created software that (by design) doesn't do as instructed - and plugged it into all our critical infrastructure A banal apocalypse indeed
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It's company policy to store all type A docs in place X It's policy *never* to store type B there I've received a document that meets the criteria for A and B What do? I'd ask corporate, but the only way I can contact them these days is through a "Power App" that never works.
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I'm going to cry next time an organisation sends me a message to say that they've sent me a message I don't want to "login to my online portal" every time you write to me (especially as these portals don't work properly half the time) Unless it's sensitive, please just tell me
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Saw Deliveroo charge on my debit card. Not had a subscription in YEARS Called bank, who block Deliveroo and issue new card But 30d later, Deliveroo charge my new card Bank apologetic but unconcerned - "card details can update automatically" How is this not a security breach??
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Android Auto doesn't work since Gemini replaced Google Assistant - pressing play resumes what was last on (not the content I've pressed play on) - voice control is inaudible (regardless of volume) - my spoken words are displayed/parsed correctly but a different action happens
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Stuff's Broken retweeted
Meta removed human support from Instagram, it’s AI support only for paying customers. Which is a decision, but OK. But the AI support doesn’t work. As in, at all. So I pay for a product with no support, no way to report this, and no way to get a receipt event FML
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I note that most of Royal Mail's own envelopes - sold in post offices and their website - have the address box in what is now apparently "the wrong place" Almost as if it's not the wrong place at all and this is just an attempt to justify their poor software and service delays
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