Multiple times a day, every single day, life is made noticeably harder by systems, processes, and tech that just don't work. I'm documenting that, publicly.

UK
Joined November 2025
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HR installed a mandatory mood survey that appears every morning when employees log into their laptops. "How are you feeling today?" Five options: Thriving Good Okay Stressed Not Okay I helped deploy it. Here's what HR didn't tell anyone. Clicking "Thriving" immediately closes the survey. Clicking "Good" asks one follow-up question. Clicking "Okay" asks five. Clicking "Stressed" opens a 20-question wellness assessment. Clicking "Not Okay" automatically schedules a meeting with your manager and sends HR a notification. One engineer selected "Stressed" on Monday. By Wednesday he'd received three wellness emails, a mandatory resilience webinar, and an invitation to discuss his emotional availability with HR. Thursday he selected "Thriving." Last week HR presented the results at our company all-hands. EMPLOYEE HAPPINESS: 98.7% The CEO gave a standing ovation. He said this proved our investment in employee wellness was paying off. I checked the raw data. 73% of employees selected "Thriving" within two seconds of the survey appearing. They didn't even read the question. They just wanted to get to their desktop. HR asked IT to make the survey harder to dismiss so employees would engage more meaningfully. I suggested making "Not Okay" close the window immediately instead. HR said that would encourage negative responses. We aren't measuring employee happiness. We're measuring how badly people want HR to leave them alone.
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I’d like to expose the lack of technical expertise behind British online child safety policies, challenge Ofcom’s credibility, and explain why existing parental controls should be prioritised over compulsory identity verification. To anyone with expertise in online child safety, this is more word soup from another British MP. I’ve advised the British government on these matters, and I can say with confidence that despite their confident statements, politicians demonstrate a lack of basic technical knowledge. The same applies to Ofcom. After multiple meetings with Ofcom and the British Home Office about SMS fraud, I was told the Home Office would write to Ofcom asking it to stop misleading the public about SMS fraud because it was siding with mobile operators instead of the public. During my final meeting with Ofcom, I asked why it continued to repeat claims I’d already demonstrated were technically false, including through testing that involved every UK mobile network operator. My experience has left me convinced that Ofcom is causing more harm than good. The same problem is evident in the debate about online child safety. Smartphones already have excellent parental controls that millions of parents and schools use to block unsuitable apps, websites and services, restrict content and set time limits. Yet politicians and Ofcom continue to demand that tech companies redesign their services for children while pushing compulsory identity verification. They ignore existing parental controls that allow parents to protect their children without forcing everyone else to surrender their privacy and online anonymity. If child safety was really a top priority, why aren’t they teaching parents how to use these controls? Journalists should be asking politicians and regulators two simple questions. Why aren’t you educating parents about the parental controls already built into smartphones, which independent technical experts in child safety and mobile security consider highly effective? And why are you demanding that social media and other companies make their content safe for children while simultaneously arguing that children should be banned from those same services? You need to pick one. Making every adult service safe for every child is technically impossible. Preventing children from accessing unsuitable services is already possible through smartphone parental controls. Parents can decide what’s appropriate for their own children without forcing an entire country to surrender its privacy and online anonymity. The relentless push for compulsory identity verification, while ignoring existing parental controls, tells me that protecting children isn’t the real priority.
"We need to reopen the conversation of the Online Safety Act" Labour MP Jess Asato reacts to Sky News’ documentary The Com, which exposes harmful content across social and gaming platforms used by children
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Security redesigned our guest Wi-Fi. Visitors must now authenticate using a company-managed account. I asked how someone who doesn't work here gets a company account. "Their host provisions a temporary identity." Fine. Tuesday we had six investors visiting. I created six temporary accounts. By 9:30 AM, all six had received: Mandatory cybersecurity training. An employee handbook. A calendar invitation to the quarterly all-hands. An email asking them to set their professional development goals. Apparently HR's onboarding system automatically picks up new company identities. I told HR. They said temporary accounts should be excluded. I asked them to exclude them. "That requires a change request." One investor completed the cybersecurity training because he thought it was required to access Wi-Fi. He scored 60%. HR emailed his sponsor recommending additional training. At 5 PM, the accounts expired. This triggered our automated employee offboarding workflow. All six investors received exit surveys. One was asked to return his company laptop. Another received an email asking why he had decided to leave the organization. Our CEO called me furious. "Why are investors being treated like employees?" I explained that Security requires guests to be employees before they're allowed to be guests. He's meeting with Security tomorrow. The investors have already been invited to their exit interviews.
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Currently arguing with a company over whether their blog post advertising a feature implies that their platform should include that feature. Their support emails are AI-generated, even after I asked for a human. The entire website is AI-generated. Their API docs tell me not to bother reading them, just paste their "integration prompt" into my AI. The founder posted an AI-generated article on Twitter talking about how AI runs the company. I'm growing increasingly confident that their AI made up a feature that does not exist and wrote dozens of articles advertising this feature in various countries that they do not support. When I asked their AI assistant to enable this feature on my account, it told me the feature doesn't exist. When I pointed it to the company blog post announcing the feature, it began responding in Chinese. This company received $6 million from Y Combinator.
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Meta removed human support from Instagram, it’s AI support only for paying customers. Which is a decision, but OK. But the AI support doesn’t work. As in, at all. So I pay for a product with no support, no way to report this, and no way to get a receipt event FML
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why does this still happen in 2026
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My 8-year-old came home crying because the school’s new attendance app marked her “unexcused absent.” She was in the hospital getting her appendix out. I called the office. They said the app can’t be overridden, and I’d have to “submit documentation through the portal.” I’m sitting in a pediatric ward at 3 AM uploading my daughter’s discharge papers to a form that keeps timing out. Tell me again how technology makes life easier.
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People keep calling it a fear of technology when what I actually feel is exhaustion. I don’t need a tutorial to use a parking meter. I need companies to stop requiring an email, password, phone number, app download and verification code just to leave my car somewhere for 20 minutes.
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YOU SHOULD NOT BE ABLE TO ‘BRICK’ A FRIDGE YOU SHOULD NOT BE ABLE TO ‘BRICK’ A FRIDGE YOU SHOULD NOT BE ABLE TO ‘BRICK’ A FRIDGE YOU SHOULD NOT BE ABLE TO ‘BRICK’ A FRIDGE YOU SHOULD NOT BE ABLE TO ‘BRICK’ A FRIDGE YOU SHOULD NOT BE ABLE TO ‘BRICK’ A FRIDGE YOU SHOULD NOT BE ABLE TO ‘BRICK’ A FRIDGE
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Ticketmaster NEED to look into this policy of not leaving a single ticket! As a single person hoping to see Mariah Carey this Christmas, I was physically unable to buy any of the available tickets as they were all paired. This REALLY isn’t fair! @TicketmasterCS @TicketmasterUK
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So on a Pixel 9 with Android 17, there’s no way to copy text from a photo offline and without sending it to Google? All these AI features on Pixel phones and basic OCR still can’t run locally?
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Digitisation is regressing society and called it progress. You used to walk into a bank and talk to a human who knew what a cheque was. Now you need three apps, a password you can’t remember, a text code that arrives after you’ve already locked yourself out, verification by winning an online grid game to spot blurred traffic lights or motorbikes and a chatbot that says “I understand your frustration” while understanding nothing specific about your enquiry. What we actually got is a world where you need an app, wifi signal, two passwords, a QR code that expired 47 seconds ago, and a phone with 2% battery to buy a sandwich. We used to lose our keys. Now we lose access to our own phones because the app decided our face looks “suspicious” at 6:14am with a hangover. You used to get lost and ask a stranger. Now you stare at a blue dot on a GPS map until the signal dies and discover you have no idea which way is north. Customer service used to exist. Now it is a FAQ written by someone who has never used the product, followed by “would you like to take a short survey?” after they have already failed to help you. We replaced paper maps with phones that need signal, paper tickets with apps that crash at the barrier, paper books with subscriptions that vanish when the company “updates its terms,” and monstrosity AI data centres built on beautiful countryside while guzzling up energy and water to construct AI memes while we get a hosepipe bans when it’s sunny for a few days every summer. We ended up living in a society that cannot function if the Wi-Fi is down, friends that often socialise more through WhatsApp groups than meeting in a pub and the elderly who need their children to log into the NHS so they can see a doctor. Digitalisation didn’t make life smarter. It made life brittle, time consuming and dependent on a rectangle that spies on you while charging you £12.99 a month. Digital has automated the human out of the human experience and called it user experience efficiency. Bring back the queue. At least the queue had people in it. Banks close branches. GPs move bookings onto apps. Parking, tickets, menus, council tax, pensions, TV channels - all requiring verification via another QR code. We digitised the world and somehow made everyday life feel like trying to assemble IKEA furniture while the instructions keep auto-updating and the allen key requires two-factor authentication. Congratulations. We are now less free, more tracked, constantly interrupted, and still late because the parking app crashed. But at least we successfully found the three burred traffic lights on a “verify you are a human and not a robot” to access our own electricity bill…
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Replying to @northernassist
@northernassist this appeared on the @PassAssistance app on today's journey. Not had this instruction before. If I have to inform the conductor I'm on board why use the app at all? Also not sure how I'm meant to make myself known when wheelchairs cannot move between carriages.
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I DO NOT NEED TWO FACTOR AUTHENTICATION TO PAY MY ELECTRICITY BILL. LET ANYONE IN THAT MOTHERFUCKER IF THEY WANT TO PAY IT
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Amazon removing the item details from all 3 emails they send you for every order such that now they are no more useful than literal spam has got to be one of the worst big tech changes in the last few years. What could possibly be the motivation for this?
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Jensen Huang told CBS News that AI executives like Dario Amodei and Sam Altman promote doomsday scenarios to escape existing legal liabilities. Huang said the public should read between the lines: AI developers aren’t asking for stricter oversight. They’re lobbying to be exempt from existing laws covering product liability, enforcement of contracts and unauthorised access. I made the same point when the first security incident was reported. Jensen said that existing laws already cover computer misuse, damage caused by software and system failures. Promoting fear of existential threats is a deliberate public relations tactic because it helps companies replace corporate liability with laws written specifically for AI and approved by governments. Those laws protect developers from responsibility when their systems fail or cause harm. Politicians reinforce this protection by invoking competition between countries. Ted Cruz uses the AI race against China to excuse harms before they happen, saying that regulatory delays will leave the United States behind its foreign rivals. I described this as giving tech companies a get out of jail free card for every harm they cause and every law they break in the name of a so-called race against China. Cruz said if there are going to be killer robots, he wants American killer robots. That treats the prospect of harm as acceptable provided America produces the technology first. By presenting AI development as an urgent national security priority, politicians give tech companies permission to bypass safety standards, disregard environmental damage and avoid legal accountability. Huang’s statements deserve scepticism because he has his own commercial interests. However, his assessment of executives’ motives is accurate. Tech developers and politicians manufacture fears of existential threats and competition over national security to replace normal legal liability with specially written regulations that protect their power.
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🦔Google is now prompting users on its homepage to set up a selfie video to sign into their account. You record a short video of your face from different angles. Google says it's an optional backup sign-in method. The setup page says the video may also determine if you're "old enough to use certain Google services." An optional toggle lets Google use your video to "improve facial recognition, age estimation, and other verification methods that use your physical features or movement, across Google services." My Take Passwords work. Two-factor authentication works. Google already knows your phone number, your location, your search history, and your email. Now they want a 3D map of your face. They've positioned it as a convenience feature so you can get back into your account if you're locked out. But the fine print says they can use it for age verification and, if you opt in, to train facial recognition across all of Google's services. You can change a password. You can get a new phone number. You can't change your face. Once Google has a 3D video scan of it, that data exists forever in their systems. Google used CAPTCHAs to train image recognition for years before most people realized it. The selfie video is the same idea with much more personal data attached. I don't think it stays optional for long. Every one of these starts as optional until enough people set it up, and then it becomes required for "security purposes." If you see this prompt, click "don't set up" and move on. Hedgie🤗
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Hey @Ryanair WTF are you vibecoding there??? Your website doesn't work shit in Chrome. I cannot pay. I cannot put Poland in phone number. Nothing works!
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AI doesn’t commit crimes. People do. Saying “AI hacked a company” is like saying a rock broke into a car. The tool didn’t decide to act, accept risk or assume liability. The media needs to stop reporting AI as the perpetrator. If Google builds, deploys or controls the system, Google owns the consequences. Blaming “AI” removes the human and corporate actor from the sentence. That removes accountability with it.
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Hello, @bookingcom I have a problem with a Ryanair flight I booked - I paid for the flight but was unable to click confirm flight, and I checked and the money has gone out of my account, but I don’t have any confirmation for the flight and can’t add it to my Ryanair account
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