@InferenceSol

Inference is now part of the Five9 family! Please join us over @Five9.

 San Francisco, CA, USA
inferencesolutions.com
Joined November 2012
  • Tweets884
  • Following196
  • Followers244
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Inference Solutions retweeted
Five9 EMEA@Five9_EMEA20 Jul 2021
The making of an intelligent virtual agent (IVA) venturebeat.com/2021/07/20/t… via @VentureBeat and @Five9 man @cschebel

The making of an intelligent virtual agent (IVA)

So, what does it take to develop an IVA that makes self-service as effortless as speaking to Alexa or Siri?

venturebeat.com
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Tune in to Callan Schebella's keynote presentation kicking off @VentureBeat Transform's day full of sessions on #ConversationalAI! It all starts in half an hour!
Five9
@Five914 Jul 2021
Join #Five9 at 8:30am PST today at #VBTransform!
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Inference Solutions retweeted
CIO.com
@CIOonline8 Jun 2021
We asked @cschebel, senior vice-president and general manager of @Five9 how to deliver a transformative, total experience for both customers and employees. Here's what we learned: trib.al/7gNtF9b
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Inference Solutions retweeted
Opus Research@opusresearch13 May 2021
Exploring Practical #AI and the future of the contact center w/ @dnm54 @jdrosen2 @five9 conta.cc/33IOxMu
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IVR was good technology in its day, but that day has passed. It’s time to upgrade to an IVA. five9.com/blog/reimagine-sel…
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#Five9 CMO @GenefaMurphy discusses how #AI is helping organizations better serve their customers with Gary Drenik for @Forbes. forbes.com/sites/garydrenik/…
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Inference Solutions retweeted
Five9
@Five910 May 2021
On May 9th, #Five9 celebrated 20 years of servicing customers, working as a team & building out our business. We're proud to deliver a solution that impacts your industry every day! Let's #ReimagineCX and realize results together! reimaginecx.com #HappyAnniversary
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Inference Solutions retweeted
Five9
@Five96 May 2021
Much appreciated, Jon. It was a pleasure to have you at our #Five9AnalystSummit!
Jon Arnold@arnoldjon6 May 2021
Five9 Analyst Summit - My Quick Take jarnoldassociates.com/blog/2… #Five9AnalystSummit @Five9 #Five9 #ContactCenter #CCTR #ccaas #CX #AI #CustomerJourney #channel #culture #custserv
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Inference Solutions retweeted
Five9
@Five95 May 2021
Today we'll be hosting analysts for the last day of #Five9AnalystSummit! We're looking forward to more conversation today!
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Inference Solutions retweeted
CRM@CRM4 May 2021
Replying to @RichardDumas
@RichardDumas from @Five9: Three Benefits of Deploying Virtual Agents Alongside Live Agents smartcustomerservice.com/Col… #crm #cctr #contactcenter #custserv #customerservice #CX #IVA #IVR

Three Benefits of Deploying Virtual Agents Alongside Live Agents

Virtual and live agents in tandem can handle more tasks more efficiently, across more channels, and at more times.

smartcustomerservice.com
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Inference Solutions retweeted
Sheila McGee-Smith@McGeeSmith3 May 2021
CMO @GenefaMurphy running a panel with 3 customers, from relatively new @CovidClinic - needed @InferenceSol IVA right away - to @Mckesson, who has grown from 500 to 5K agents on @Five9 in 8 years. #Five9AnalystSummit
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Inference Solutions retweeted
Laura Mackey@laurasmackey3 May 2021
And we are kicking off with @rowantrollope at the #Five9AnalystSummit!
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Inference Solutions retweeted
Reuters
@Reuters29 Apr 2021
Jason Griffin is a call center consultant turned ‘digital nomad,’ a term used to describe people who use technology to work from wherever there's internet connectivity. The trend is becoming more popular

Is this cliffside office the ultimate in remote working? – Lifestyle

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Inference Solutions retweeted
Five9
@Five929 Apr 2021
Another record result for #Five9: 1st quarter revenue growth of 45%. THANK YOU to all #Five9ers, our customers and partners! ow.ly/9bZx50EBcfI
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Inference Solutions retweeted
CGTN Europe
@CGTNEurope28 Apr 2021
Is this cliffside office the ultimate in remote working?🧗🌊 34-year-old @Five9 call center consultant Jason Griffins @thegriff2011 found he could do his job perfectly while dangling off a cliff-face over the Irish sea.😱 📹Courtesy of Timbuktu content/FIVE9 via Reuters

Is this cliffside office the ultimate in remote working?🧗🌊

34-year-old @Five9 Jason Griffins @thegriff2011 found he could do his job perfectly while dangling off a cliff-face over the Irish sea.😱 📹Courtesy of Timbuktu content/FIVE9 via Reuters

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.@Five9 is empowering contact center agents to truly work from anywhere #remoteworking wdtn.com/news/u-s-world/digi…

‘Digital nomads’ work from anywhere connection is possible

ANGLESEY, Wales (NBC) – It’s possibly the ultimate home office. Dangling off a cliff-face over the Irish Sea. But for a call center consultant from Scotland with a taste for adventure, …

wdtn.com
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AI-powered Agent Assist helped @TruConnect shave 30 seconds off average call handle time within 3 months, driving a cost savings of nearly 10% in year one! How can @Five9 help YOU? #AI sprou.tt/1dbB6nClCEd
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Inference Solutions retweeted
Five9
@Five926 Apr 2021
We're so excited to be hosting our FIRST Influencer Summit! Want in on the action? DM @laurasmackey! #Five9 #ReimagineCX
Laura Mackey@laurasmackey23 Apr 2021
We are so excited to host our first @Five9 Influencer Summit! Didn't get the invite but want to attend? DM me! #ReimagineCX
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Partners, clients, and #CX experts from all across EMEA will be attending Five9's EMEA Summit, boasting an impressive list of internal and external keynote speakers. ow.ly/OTfS50Es1Ii
See how @TruConnect saw big changes after implementing @Five9 Agent Assist! Here's to #CustomerSuccess! #AI
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