Customer Experience, Service Design and Business Growth. co-organise and run @londongovjam
London/ Saudi Arabia
Joined June 2013
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Multifarious retweeted
MS Dhoni completed 200 matches as captain in IPL. Captaincy comes naturally to him, a ICC World T20, ICC World Cup, ICC Champions Trophy, Test team No 1 maze, he has been one of the finest captains in history. Calm, strategically brilliant, he chaperones new blokes with an impact
Multifarious retweeted
"تولي #هيئة_الاتصالات حماية المستخدمين وتحسين تجربتهم أهمية قصوى، وذلك من خلال العديد من المبادرات التي تهدف من خلالها إلى تحسين تجربة المستخدمين"
جانب من حديث أ. أيمن العقيلي مدير إدارة تجربة المستخدمين بالهيئة
Multifarious retweeted
Results mean nothing when you fight like that🙌🏽🙌🏽 and a good game of cricket. #AsiaCup2022 #PAKvIND
Multifarious retweeted
And I have met many of those frustrated executives and excellencies. The software market is good at offering vertical heavy trucks ..
#Digital #luxury #ServiceDesign #CEO #leadership
Multifarious retweeted
دوست دو چار نکلتے ہیں کہیں لاکھوں میں
جتنے ہوتے ہیں سوا اتنے ہی کم ہوتے ہیں
۔۔۔۔۔۔۔۔ بات اتنی نہیں تھی کہ اس پر اتنی گفتگو ہوتی لیکن کیا ہے کہ سوشل میڈیا اب اتنا بڑا ہے کہ چھوٹی باتیں بھی بڑی ہو جاتی ہیں، بہرحال All is well that ends well #GameOnHai #PTV
Multifarious retweeted
Hold your heads high and be extremely proud of yourselves @TheRealPCBMedia. To produce such performances despite the setbacks faced this last year is nothing short of incredible. The whole nation should celebrate this World Cup run, Pakistan Zindabad 🇵🇰 #ICCT20WorldCup #PAKvAUS
Multifarious retweeted
Saifi bhai is the pride of all of us. He was and will always remain a captain for me. Whatever happened in the game that day was heat of the moment. I should have stayed quiet in respect of him. I have always respected my seniors and pray and wish the best for @SarfarazA_54 bhai.
Multifarious retweeted
NHS Test and Trace (England) are recruiting for user-centred design roles at all levels.
Contact @sophiedennis for more details.
For an insight on working in this team, this post is an excellent read:
medium.com/@MisakiHata/learn…
Multifarious retweeted
Also in our latest news letter did you see our “in the spotlight” article about work we did with @MultifariousEng to support @KFSHRC to improve their #patexp mailchi.mp/patientexperience…
Multifarious retweeted
We’re hiring a few senior service designers (contracts) to join the work in Social Security Scotland 🏴
Would you like to:
- build services for people in Scotland with disabilities
- work with caring and creative ucd teams
- see your work go live
Multifarious retweeted
Sometimes one comes across a piece of research that needs to be shared with others
So for anyone interested in inclusive research and design practices, do check out "Imperatives for research designs with Muslim women (Boulanouar et al., 2017)"
#InclusiveDesign
Multifarious retweeted
He bought milk for a hungry kitten probably with the only money he had. Didn't even eat himself but fed the kitten.
Man: "So you didn't eat yourself but you fed the cat"
Boy: "Yes"
This the heart of the children in my homeland Pakistan 🇵🇰❤️😭
Multifarious retweeted
Designing services that work for everyone is more important now than ever
Last week we had a call about how we design services in a crisis
Here are 10 principles on how to design services in a crisis.
Please use and contribute. Open to everyone
blog.louisedowne.com/2020/03…
Check out my latest article: Developing Empathy and Customer-Centric Culture linkedin.com/pulse/developin… via @LinkedIn
Multifarious retweeted
I make my cynical view of personas well known at every opportunity I get. For all those friends and colleagues who still don’t believe me, I’m not the only one 😃
Multifarious retweeted
Looking to pass your CCXP exam? 👀Have you seen I'll be delivering a course with @MultifariousEng a @CXPA_Assoc Recognised Training Provider in #London in April? 🏙️ A hands-on 2 day course + a post course coaching call. bit.ly/2HniCWT #customerexperience #customer
Multifarious retweeted
Looking to pass your CCXP exam? I'm thrilled to be delivering a course with @MultifariousEng a @CXPA_Assoc Recognised Training Provider - take a look, it's coming to London in April. A 2 day course + a post course coaching call. bit.ly/2HniCWT #customerexperience #ccxp
Be CCXP Ready
Join us in London for a 2 day immersive, hands on course which will cement your understanding of the 6 CX competencies to confidently pass the CCXP (Certified Customer Experience Professional) exam.
Book your place now ow.ly/wQ2n50ylAV0
#CX #CCXP #Training
