Fin (formerly Intercom) Support

Hey Casey, definitely agree with you that this is a bit misleading on Operator's part. Just reached out to you through the Inbox to look further into this! - JH

Hi Tim, we escalated this on our end and will get back to you with an update as quickly as we can. Definitely shouldn't take that long to hear back from our team, we'll make sure to follow up as quickly as we can here.

Hi Avi, we escalated your conversation with our team internally. We'll be in touch with an update shortly!

Hey Lee, we do have some flexibility here to increase the limit for event types based on your circumstances. Feel free to reach out and we can chat about this further! - JH

Definitely see where you're coming from here. If you have Fin Operator, that could walk you through setting up and managing an email campaign, but there is value to be had by having the ability for agents to manage campaigns themselves. I'll mark this for our team! -JH

We'll be sure to flag this internally! In the meantime if you'd like to send to multiple contacts at once via an endpoint, you'd need to loop through each contact individually and make a separate API call per contact. Can definitely see where that could be made easier though. -AR

Hey Yves, if you're experiencing issues with our SDK I would definitely recommend starting a conversation with us at fin.ai. We're more than happy to work with you to get further context into the situation! - JH

Good catch, we'll flag with our team!

Hey Shree - you can definitely chat with our AI Agent, Fin, on our intercom.com/ landing page - if you're looking to setup automated welcome messages you can do that via our product too. Keep us posted if you have any questions though! intercom.com/help/en/article…

Anytime! We definitely hear you, stay tuned for updates!

Hi Jabari - we're in the process of improving our mobile app and should have more updates and improvements coming soon, watch this space! -AR

Hey Mark, Fin's behavior shouldn't be dictated by which plan you are on and we agree that the UI should be as straightforward as possible. Your team is already partnering with ours to get everything the way it should but keep us posted if there's anywhere we can support. -AR

Hey Jon - We definitely hear you. This issue will be resolved in our next app update which we're working to ship ASAP, stay tuned for updates. -AR

Got it, there’s no way to create a new ticket through the Claude Cowork desktop interface at this time but watch this space for updates soon. Definitely see where that could unlock some great workflows.

Hey Zach - are you trying to create a ticket with our team via Claude Code or was a workflow you were looking to setup with your customers? Want to make sure we're following your use case here.

Hi Ben, if you need to cancel it should be pretty straightforward, feel free to get in touch with our team via the Messenger if you run into any troubles or are finding that isn't the case. -AR intercom.com/help/en/article…

We'll be sure to share this feedback with our team Jos, definitely want to make it as easy as possible to select regions when logging in. - AR

Yes, we'll be showcasing our new Operator product live during this event! 🙌

Hey Filip, one of our support engineers is investigating this for you as we speak - we'll be in touch with an update as soon as we can so we can get this sorted for you.

Hey @flpsnd 👋 Sorry to hear you are facing issues with this! Would you mind reaching out to our team in the Messenger and they can dig into this for you? Best - PM